How do I prevent Accountable2You notification emails from going to the spam or junk folder?

Why aren't my email notifications arriving in my email inbox?

The culprit is most often the email provider’s built-in spam or bulk-mail filters. While these are great for blocking spam, they can occasionally be overly zealous. Sometimes, these filters "see" an incoming notification from us, mistake it for an unsolicited marketing email, and prevent it from ever reaching your inbox.

In this article:

The steps vary slightly depending on the email app or service you're using. Below, we've provided steps for the most common email providers, but the steps are typically quite similar for other providers as well.

1. Keep Accountable2You emails from going to spam.

Gmail/Google G Suite

1. Add info@accountable2you.com as a contact or trusted sender/domain.

2. Mark the incoming emails as "Not junk" or "Not spam" in your email account

1
Open Gmail from your web browser and sign in to your email account.
2
In the folder list on the left, click More at the bottom to show all of your folders.
3
In the folder list, click the Spam folder and look for any messages from Accountable2You.
4
Right-click any messages from Accountable2You and select "Not spam."

Hotmail/MSN/Outlook.com

The steps below are specific to Outlook.com, but the process is nearly identical for Hotmail and MSN as well.

1. Add info@accountable2you.com as a contact or trusted sender/domain.

2. Mark the incoming emails as "not junk" or "not spam" in your email account

1
Open your email from your web browser and sign in to your email account.
2
In the folder list on the left, click Folders to show all of your folders. 
3
In the folder list, click Junk Email, then look for any messages from Accountable2You.
4
Right-click any messages from Accountable2You and select "Mark as not junk."

Microsoft Office 365 (O365)

1. Add info@accountable2you.com as a contact or trusted sender/domain.

Depending on the version of Office 365 you're using, these steps can vary slightly. This Microsoft article walks through the steps. 

Yahoo Mail

1. Add info@accountable2you.com as a contact or trusted sender/domain.

2. Mark the incoming emails as "not junk" or "not spam" in your email account

1
Open Yahoo Mail from your web browser and sign in to your email account. 
2
In the folder list on the left, if the Spam folder isn't visible, click the More button to show all of your folders.
3
In the folder list, click the Spam folder and look for any messages from Accountable2You.
4
Right-click any messages from Accountable2You and select "Not spam."

2. Check your email applications

Some email applications (such as Apple Mail and Microsoft Outlook) can mark messages as spam or junk. This functionality is in addition to the spam filtering built into your email account (e.g., Gmail, Hotmail). On your devices, we recommend checking these settings as well: 

  • Microsoft Outlook (computer software) 
    • Microsoft has provided reliable instructions you can find here—the whole article is helpful, but the relevant info is in the gray box, towards the top. 
  • Apple Mail (computer software)

3. Didn't see any emails from Accountable2You marked as junk or spam?

1
If you're using an email account from a business, school, or organization, they likely have a spam firewall that quarantines or blocks email before it reaches your account. Contact your IT support team and request that they whitelist the http://accountable2you.com email domain.
2
Still no success? While we can't control what happens after the email leaves our servers, we can confirm whether it was sent successfully. If you haven't already, please contact us so we can check whether your email server is receiving the emails. 

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