Android Accessibility Keeps Turning Off Accountable2You

The Accountable2You Monitoring app needs the Accessibility permission to monitor your phone. Sometimes your phone turns this permission off. Below are three ways to keep it on.

1. Turn Off the Accessibility Shortcut

If the shortcut is on, you might turn off the Monitoring app by mistake. Here's how to turn the shortcut off:

  1. Open your Settings app. Search for "Accessibility" and tap it.
  2. Tap Installed apps, Downloaded services, or Downloaded apps. You will only see one of these, depending on your phone.
  3. Tap Accountable2You.

  4. Make sure the Accountable2You shortcut is turned OFF. It may also be called the accessibility button. It should look like this when you're finished:

Is the shortcut already off, but Accessibility keeps turning off? Go to the next step.

2. Check for Security, Cleaning, or Task-Managing Apps

Some apps can stop the Monitoring app from working. Check if you have an app that:

  • Performs security functions
  • Cleans up your phone
  • Closes or manages apps running in the background

If you have one of these apps, open it and add Accountable2You to its exclusion list. This tells the app not to interfere with Accountable2You. Not sure how? Search the web for "add exclusions for [name of the app]."

Can't find an exclusion option? Try turning off or deleting the app, then see if the monitoring works better.

Don't have any of these apps? Go to the next step.

3. Turn Off Battery Limits for Accountable2You

Many Android phones have battery saver features. These help your battery last longer. But some go too far and can turn off important settings for your apps, like Accessibility.

The good news is that you can change these settings on most phones. The steps are a little different on each phone, but these work on many of them:

  1. Open your Settings app. Search for "Apps" and tap it.
  2. Find Accountable2You in the list and tap it.
  3. Tap Battery. Make sure it is set to Unrestricted.

Still Having Trouble with Battery Settings?

If the steps above don't match your phone, there's a free app called Don't Kill My App that has guides for disabling battery saving on many phone brands. We don't make or support this app, but many people have found it helpful.

  1. On your Android phone, open Google Play. Search for "DontKillMyApp." (Or tap this link from your Android phone.)
  2. Install the app and open it.
  3. Follow its steps to turn off battery limits for Accountable2You.

Can't get the app to work? Go to the website instead: https://dontkillmyapp.com/. Pick your phone brand and follow the steps there.

If you're still having trouble after following all of these steps, just click the green Contact Us bubble on this page to talk with our friendly Support team! 🙂

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