Android Accessibility Keeps Turning Off Accountable2You

The A2U Android app needs your Android phone's Accessibility permissions to monitor your device. This article walks through some common obstacles and solutions to keep accessibility enabled for A2U.


Check these first!

Before you manually reenable Accessibility services or update your battery optimization settings, check these two things on the monitored device:

1) Is there more than one Accountable2You app installed?

You should only have one Accountable2You app on your device. Having multiple Accountable2You apps installed can interfere with our ability to monitor your activity. Here's how to make sure only one is installed.

  1. Search your phone for "Accountable2You", and also for "A2U Android".
  2. If you see both, open the app named Accountable2You.
  3. Tap Uninstall, and follow any prompts the app gives you to finish uninstalling.
  4. Restart your phone.
  5. Open the A2U Android app and tap Diagnostics. If you see any errors there, tap the red button(s) to fix them.

2) Is the A2U shortcut enabled?

If the "A2U Android shortcut" for accessibility is enabled, you might accidentally disable the app's monitoring without knowing it. To make sure this shortcut is turned off, follow these steps:

  1. Open your Settings app, search for "Accessibility", and tap Accessibility in the results.
  2. Next, tap one of these three buttons (the button that you see will depend on your device): Installed ServicesDownloaded Services, or Downloaded apps.
  3. Tap A2U Android.
  4. Make sure the A2U Android shortcut is toggled OFF. (It should look like this when you're finished.)

If your answer to these questions is no, try the next troubleshooting step below.


Next step: Reenable Accessibility services for A2U Android

  1. On your device, open the Settings app and select Accessibility.
  2. Select the Installed apps button. (On some devices, this menu may have a different name, like Installed ServicesDownloaded Services, or Downloaded Apps.)
  3. Select A2U Android.
  4. Toggle Accessibility to Off and then On again (it may show as on but still be disabled - this step will reset it).

That should take care of it! That said, if Accessibility continues to turn off on its own, it might be due to the phone's battery saver settings. In that case, move on to the remaining steps below.


Final step: Allow A2U to run without battery restrictions

Many Android phone manufacturers have included battery optimizers in their settings to maximize the battery life on your device. However, this can come at a cost. Sometimes, overly zealous battery optimizers can end up disabling important functions for apps on your device, including accessibility. (The service our app uses to monitor activity on Android devices.)

If you notice that Accountable2You suddenly stopped monitoring activity on your device, or that Accessibility silently turns off in the background, your phone’s battery settings may be causing this. The good news here is that most phones allow you to customize these battery settings. The following steps can help prevent your phone's battery-saver settings from interfering with A2U's monitoring.

1) Create an exclusion within your task manager or cleaner app

If you've installed a third-party app to clean your phone or stop running background processes, you'll need to make an exclusion for the A2U Android app. Contact your cleaner app’s support team to receive guidance on how to create an app exclusion. 

Haven't installed a device cleaner or task manager? Go ahead and proceed to the next step! 

2) Turn off battery optimization for Accountable2You

The final (and most important) step is to disable any battery optimization settings for the A2U Android app on your device. 

We're naturally hesitant to stamp our approval on an app from a third-party developer that we can't support or manage directly. That said, we've found the website and app, Don't Kill My App, has helpful guides for disabling the battery optimization settings for most major phone brands. 

You can download their app here, then follow their in-app steps to disable the battery optimization settings for Accountable2You. (If downloading the app doesn't work, you can visit their website here and follow their suggested steps for your device type.)

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