iOS GPS Location Monitoring Is Not Working

Below we’ve captured the most common tips and tricks to ensure your GPS Location Monitoring stays accurate and enabled. 

The tips below are listed in order, starting with our most common factors. So don’t worry, there’s no specific sequence you have to follow here. You can try these steps in any order you’d like. 

If this is your first time enabling GPS Location Monitoring on your Apple iOS device, you’ll want to start with this article instead.


Restart the phone

Many phones stay powered on for weeks or months, and quite often, a restart fixes otherwise random issues. We all need a nap sometimes, right? 


Install updates

Many apps, including our own, require regular updates to maintain compatibility with other apps and changes. It's not uncommon for two unrelated apps to conflict with one another, primarily if they utilize the same features (like a map app or any other app that uses your location data). 

  1. Install any Apple iOS updates. Apple has a guide found here
  2. Enable automatic app updates. Apple has a guide found here
  3. Restart your device after the updates are complete. 

Grant your accountability partners access to your location

We know you take location privacy seriously, and we do too. So for each GPS-capable device you add to your account, you’ll need to grant location access permissions to your accountability partners. 

  1. Log into your account here: https://my.accountable2you.com/
  2. Tap Partners in the navigation bar.
  3. Tap to select the name of your partner from the list. 
  4. In the list of devices, tap to check the box in the “GPS Tracking” column beside your device name. 

Has the device moved more than 500 meters? 

Driving a mile or two should produce several dots on the map if location monitoring is enabled and working correctly. A2U’s tracking is based on movement, not time spent.

Rather than using an always-on type of GPS tracking found in map and navigation apps, the Accountable2You app reports its location every 500 meters to preserve battery life (see, “Limitations with Location Monitoring” section further down). 


Allow the A2U app permission to share your location

Using the iOS device on which you'd like to enable Location Accountability, follow the steps below, as illustrated in the animation. 

  1. On your iOS device, go to Settings app > Privacy > Location Services
  2. If turned off, enable the Location Services toggle.
  3. On the same screen, tap the AU Mobile in the list of apps shown.
  4. Select Always from the list of location access permissions. Older devices may show a toggle switch instead; ensure the toggle is in the on/enabled position. 


Enable Location Monitoring within the A2U app

  1. Open the Accountable2You app on your phone.
  2. Tap the GPS Tracking button. 
  3. Enter your Accountable2You account password and tap Verify toward the top right.
  4. You'll then be returned to the main A2U app menu. The GPS Tracking button should now show GPS: Enabled.

Limitations with Location Monitoring

Typical navigation apps (like Apple Maps) have an advantage over apps like Accountable2You in that they don’t need to govern power consumption too carefully. As a result, navigation apps take any amount of time and power necessary to connect to multiple satellites, trilaterate the position, and accurately determine the device’s position on earth in real-time.

The initial trilateration process usually takes a device anywhere from 2 to 30 seconds, depending on the satellite signal strength, the device’s processing speed, and the internal GPS radio quality. Since power consumption isn’t a concern for most map apps, even older or budget phones can prove highly accurate for turn-by-turn directions. 

We know people need to use their phones all day and remain accountable, and because of this, battery life is an incredibly important consideration for our customers and our app.

To reduce battery usage, Accountable2You simply asks your phone “where are you now?” every  500 meters. A2U’s ability to place your phone on a map is based exclusively on the device’s ability to accurately trilaterate its position within a few seconds. Newer, well-equipped devices typically have no trouble achieving this accuracy, yet some older or budget devices sometimes struggle to keep up.

These kinds of limitations mentioned above are, regrettably, outside of our control. If you have any questions along the way, please do email us at support@accountable2you.com

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.