Some Android devices can experience issues with the Accessibility feature turning itself off automatically. This is a known bug in the Android operating system that Accountable2You cannot directly control. There may, however, be some possible solutions.
- For devices with Android 6.0 and higher, go to Settings -> Battery, click the menu icon in the top-right corner (3 vertical dots), and select "Battery Optimization". Then select "All Apps" from the drop-down list, select Accountable2You, and choose "Don't Optimize". (Some Android devices have different menu formats, in which case you may need to use the search feature in the Settings app to search for "optimize" or "optimization"). If the device has the latest version of Android then those options should be available.
- For some Android 8.1 and higher users: Go to Settings > Device Maintenance > Battery (this should be an option at the bottom of your screen at this point). Then see if there's a section called "App Power Monitor" with apps listed below it. Scroll down toward the bottom and look for "Unmonitored apps". Then click "Add apps" at the bottom of that list and add A2U to that list.
- It is possible that you might have a task manager that automatically closes applications periodically. If you do, please add Accountable2You to the whitelist (apps that are excluded from being automatically closed) of the application. If the app does not have a whitelist, consider uninstalling it.
If you continue to experience issues please send a diagnostic report to our support team who would be happy to assist in trying to determine if there is a potential fix for your device. To send a diagnostic report, open the Accountable2You app, select "Diagnostics", and select "Email to Accountable2You" and send that to us. A member of our support team will respond within 24 hours.