Some users may experience an issue that prevents all text messages (most commonly inbound text messages) from being recorded and logged by the software.
For users who encounter this issue, the Accountable2You app has been recently updated (version 1.52 and higher) with a new feature that will help with this issue.
To activate this alternate monitoring feature:
- Open the Accountable2You app.
- Go to "Settings".
- Check the box next to "Enhanced monitoring of Phone and Texting".
Moving forward you should see all texting activity listed on your reports.