For help enabling the location monitoring service on your Android device, please click here.
The latest Location Monitoring (GPS) feature offered by Accountable2You is greatly dependent on the capabilities of each particular device. Certain devices may not have the accuracy or functionality to support this new feature. If you have enabled the service on your device and you experience issues, please try one or all of the following.
1. Ensure that the Location (GPS) feature is turned "on" on your Android device.
On most Android devices, go to Settings --> Privacy & safety --> Location. Ensure that location is set to "On".
2. Has the device moved?
Accountable2You logs GPS data every 500 meters. If the device does not move at distances of 500 meters or more within a certain period of time, you will not see any new "plots" appear on the map. At the top of the Location Activity Tracking screen (see "Viewing Accountable2You GPS Reports") you should see a message indicating "Last Location recorded..." with a date and time.
3. Restart the device.
After enabling the GPS feature in the Accountable2You app, it may be necessary to restart your phone in order for the location monitoring to begin.
4. Toggle the setting on/off within Accountable2You.
Open the Accountable2You app and access the Settings menu. Uncheck the box next to "Send Location Data", wait a few seconds, and re-check the box. This will restart the service.
If your device still does not record any location data, send us a diagnostic report. To do this, open the Accountable2You app, select 'Diagnostics', and select 'Email to Accountable2You'. Our support team will take a look and see if there may be any additional troubleshooting steps.