Adjust the Monitoring Sensitivity for Your Devices

While we recommend the default level of monitoring for most devices, you can adjust the sensitivity of the monitoring system as needed (this setting is adjusted individually for each device).

This setting is a "blanket" approach to all activity records on a device. For a more targeted approach, we recommend using Custom Trigger Words to create alerts for specific words or phrases. You can also use Custom Trigger Words to reduce or ignore words to prevent false alerts. 

Adjust the Monitoring Sensitivity of a device

To adjust the overall rating sensitivity for a device, follow these steps:

Sign in to your A2U account online and go to your Devices page.
Select the name of the device that you'd like to adjust.
On the page for that device, select the Monitoring Sensitivity dropdown menu and choose the sensitivity option that best fits your scenario.
Be sure to select Save when finished to confirm your changes.

Monitoring Sensitivity Options

Normal (default)

A balanced option that’s recommended for most users. This default monitoring sensitivity level strikes a balance between more and less strict approaches.

Low (less strict)

This option reduces the sensitivity of the alerting system. If you feel that too many alerts are being triggered from your activity on a particular device, select this option to reduce the likelihood of triggering these alerts.

Note: This setting may cause some inappropriate activities to not generate alerts due to the decrease in sensitivity. If a specific word or phrase is creating an alert that you'd like to silence, we'd recommend adding Custom Trigger Words by following the steps found here instead.

High (more strict)

This option increases the sensitivity of the alerting system. If you feel that the system is not sensitive enough for your personal needs on a particular device, then this setting can help.

Note: With this setting, recipients of the activity report can expect to see an increase in alerts, including some “false positives” (e.g., non-objectionable content flagged as objectionable). If a specific word or phrase isn't creating an alert that you'd like to receive, we'd recommend following the steps found here before increasing Monitoring Sensitivity.

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