Create Custom Trigger Words

Although Accountable2You has an extensive list of default alerts, you can use the Custom Trigger Words feature to tailor alerts to your specific needs.

Accessing the Custom Trigger Words list

Your list of Trigger Words will live in a different place depending on the type of account you have:

Personal, Advocate, or Mentor plans

1. Log in to your A2U account.
2. Select your name or profile photo and select Account Settings.
3. Select Trigger Words from the Account Settings menu.

Family plans

1. Log in to your A2U account.
2. Navigate to the Family page.
3. Select Options > Trigger Words next to the user for whom you’d like to add or edit Trigger Words.

Organization plans

1. Log in to your A2U account.
2. Navigate to the Manage Organization page.
3. Select Manage Users from the menu on the left.
4. Select Actions > Trigger Words next to the user for whom you’d like to add or edit Trigger Words.

Adding or editing Custom Trigger Words

1. Enter a word or phrase exactly as it’s formatted in your reports.
2. Choose a rating adjustment. (see the section below for details about each one.)
3. Select Add to List.
4. Edit any existing Trigger Word by selecting Options > Edit.
5. Remove any existing Trigger Word by selecting Options > Remove.

Understanding the rating adjustments

You can choose between 4 adjustments for any Trigger Word. The list below defines what effect each adjustment will have on the Trigger Word:

• Highly Questionable: Activity records containing the Trigger Word will be flagged as a red alert. Depending on their settings, accountability partners will receive an Instant Text Alert and an Email Alert.
• Questionable: Activity records containing the Trigger Word will be flagged as a yellow alert. Depending on their settings, accountability partners will receive an Email Alert.
• Reduced: Activity records containing the Trigger Word will have a lower chance of triggering an alert.
• Ignored: Activity records containing the Trigger Word will not trigger an alert.

Best practices

Don’t add common bad words or objectionable phrases. Accountable2You maintains a comprehensive database of many routine bad words, websites, phrases, and more.

Do add words or phrases as either Questionable or Highly Questionable if you see questionable activity in the Detailed Report that is not producing an alert.

Do add a word or phrase as either Reduced or Ignored if a specific activity is creating repeated unnecessary alerts.