If you have purchased a new device to replace an older one, or have chosen to cancel your subscription, you will need to uninstall the Accountable2You app from the Windows device that you are no longer using.
If you are experiencing any issues with the app, please contact our support team who would be glad to assist.
Step 1: Navigate to the "Programs & Features" section of your Control Panel.
On most devices, go to Start -> Control Panel -> Programs & Features.
On some devices, you will find this under Start -> Control Panel -> Uninstall a program.
Step 2: Select Accountable2You from the list of programs and click "Uninstall".
Step 3: Provide a reason for your accountability partners.
If your account is still active, your accountability partners will be informed that you have removed the application from your device. Help them understand the reason by indicating this in the space provided. When finished, click "Uninstall".
Accountable2You has been removed from your device. You can verify this by checking to see that Accountable2You is no longer listed under Programs & Features. Your accountability partners will receive an e-mail that looks similar to this:
NOTE: This process does NOT cancel your Accountable2You account. Click here for instructions on cancelling your account.
If you have any issues with the uninstall process please contact our support team for assistance.