Testing Accountable2You's Monitoring
Accountable2You’s red alert test allows you to ensure the monitoring and alerts are working without accessing objectionable content!
Once you've installed the Accountable2You monitoring app on a device, visit our red alert test page from that device to quickly generate an alert:
Checking the monitoring and alerts
After performing the red alert test, follow the steps below to check if the monitoring and alerts are working correctly for your device:
Step 1. In your A2U account, go to the Detailed Report for the device where you visited the red alert test page. You should see an activity record similar to the one below:
Activity records can take several minutes to show up on the reports, so feel free to refresh the page as needed!
Step 2. Check your email inbox and text messages for alerts. Depending on the alert settings you and your partners have set up, you can expect to see an email, text message, or both.
When can I expect to receive my alerts?
Instant Text Alerts are typically sent within 5 minutes of the test, while email alerts will arrive within an hour.
If you or your partner do see the red alert test activity in the reports, but don’t receive alerts, please check your alert settings to ensure you have the desired alerts enabled.
If the red alert test activity never appears in the reports, or if you have questions about the alerts, feel free to contact our friendly Support team (support@accountable2you.com).
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