Send a Diagnostic Report

A diagnostic report helps our Support team get the information they need to fix your problem faster.

Should You Send a Diagnostic Report?

Sending a report helps in almost every situation. You should always send one if you run into any of these issues:

• You don't see any activity in your reports.
• You are not sure if a device is being monitored.
• A device is missing from your account.
• You have other device problems.

How to Send a Diagnostic Report

Find your device type below and follow the steps. When you send your report, please include your question or explain what is going wrong. Clear details help us solve the issue much faster.

Android

1. Open the Accountable2You Monitoring app on your device.
2. Tap Diagnostics and wait for the screen to load.
3. Tap Send to Support.
4. Add details about your issue (like a question, symptom, or error message) and send the email.

iOS (iPhones & iPads)

1. Open the Accountable2You Monitoring app on your device.
2. Tap Diagnostics.
3. Tap Email to Accountable2You.
4. Add details about your issue (like a question, symptom, or error message) and send the email.

Windows

These steps may look slightly different depending on your version of Windows or Accountable2You.

1. Look for the Accountable2You icon in your system tray (near the clock at the bottom right).
   1. If you do not see it, click the up arrow to show hidden icons.
2. Right-click the icon and select Diagnostics.
3. When the report shows up, click Copy to Clipboard near the bottom of the window.
   1. If the window is blank, click Start Diagnostics first.
4. Start a new email to support@accountable2you.com.
5. Right-click in the main email body and select Paste.
6. Add details about your issue (like a question, symptom, or error message) and send the email.

Mac

1. Find the Accountable2You icon in the menu bar at the top right of your screen.
2. Right-click the icon and select Diagnostics.
3. When the report appears, click Copy to Clipboard.
4. Start a new email to support@accountable2you.com.
5. Right-click in the main email body and select Paste.
6. Add details about your issue (like a question, symptom, or error message) and send the email.

Chrome

1. Open the Chrome browser.
2. Click the blue and green Accountable2You icon in the top right corner.
   1. If you do not see it, click the puzzle piece icon, then select Accountable2You from the list.
   2. You can ignore the icon if it looks grayed out.
3. Select Diagnostics.
4. Select Send to Support.
5. Add details about your issue (like a question, symptom, or error message) and click Send now.

Linux

Terminal

1. Open Terminal and type accountable2you.diagnostics    (make sure to match the exact uppercase and lowercase letters).
   1. If this command does not work, you are using an older version. Uninstall it and install the newest version to fix the issue.
2. When the text appears, click Copy to clipboard.
3. Start a new email to support@accountable2you.com.
4. Right-click in the main email body and select Paste.
5. Add details about your issue (like a question, symptom, or error message) and send the email.

Desktop Interface

1. Find the Accountable2You icon in the menu bar near the clock.
2. Click the icon and select Diagnostics.
   1. If you see a Run Diagnostics button, you have an older version. Uninstall it and install the newest version to fix the issue.
3. When the text appears, click Copy to clipboard.
4. Start a new email to support@accountable2you.com.
5. Right-click in the main email body and select Paste.
6. Add details about your issue (like a question, symptom, or error message) and send the email.