Records for Android devices are taking a long time to update.
You can expect most records to appear on the Accountable2You website within a few minutes of the activity occurring. However, there might be circumstances where they are delayed.
- No Internet: The phone might be out of range of a WiFi or cellular connection. Accountable2You will continue to monitor the phone and collect records, and will send the information to our servers as soon as an internet connection is restored.
- WiFi Only Mode: There is an option in the "Settings" menu of the Accountable2You app where you can select "WiFi Only" mode. When this is selected, Accountable2You will only send information to our servers when the device is connected to WiFi. If the device is running exclusively on a cellular signal, the app will not update the servers. The app is still monitoring and all records are being collected, but they will not appear or report in real-time. Accountable2You uses very little data so it is recommended to not select this feature unless your circumstances require it.
- Business WiFi: Some companies offer WiFi for their employees personal use. However, the company may have more stringent firewall settings than your typical home internet connection. Because of this, Accountable2You is sometimes unable to communicate with our servers and therefore unable to update through that connection. All records are still being recorded and will be sent to our servers as soon as a new internet connection is established that does not block communication.
If you are still experiencing issues, please contact our support team. You can do this very easily by opening the Accountable2You app on your phone, selecting "Diagnostics", and then selecting "Email to Accountable2You." Please include a brief message about the issue you are having, and our support team will review and respond to assist you.