Activity records are taking a long time to update
In most cases, you can expect activity records to appear on your Detailed Report within several minutes of the activity occurring on your device. However, there are circumstances where it may take longer. Below are a few common scenarios, as well as our recommendations for improving your experience.
Unreliable internet connection
If your device isn’t reliably connected to the internet (i.e., your connection is “spotty”), our app cannot reliably upload the activity records to your report. However, Accountable2You will continue to capture activity on most devices, and will upload it to your account once a stable internet connection is restored.
iOS devices (iPhones and iPads) are the exception. Since our VPN configuration requires an internet connection to capture activity, Accountable2You will not monitor activity when both Wi-Fi and cellular data are disabled.
Firewalls or internet filters
Some networks (especially work or school networks) have additional security or filtering. Even if your device is connected to the network, firewall rules or filters may prevent Accountable2You from using the connection to upload your activity records.
If you have filtering set up on a personal network, we recommend adding api.accountable2you.com to the “allow list” in your firewall or filter settings.
Wi-Fi only mode (Android only)
On Android devices, the monitoring app’s settings contain a "WiFi only" mode (more on that here). When this is enabled, Accountable2You will only send information to your report when the device is connected to Wi-Fi. Activity will not be updated while the device is connected only to cellular data.
In general, Accountable2You uses minimal data, so we recommend keeping this feature turned off unless your data usage is particularly sensitive.
If you still aren’t seeing activity on your account, please consult the troubleshooting steps here, or send Accountable2You’s diagnostic information to our Support team with the steps found here.