Manage Alert Settings on an Organization or Mentor Plan

This guide is for administrators on Organization or Mentor plans.

If you’re not an administrator, or if you’re on a different plan type, see this article to manage your alert settings.

As an administrator on an Organization or Mentor plan, you control the reports and alerts you receive for your group members' activity.

Set the same alerts for all users

1: Log in to your A2U account here.
2: From the navigation menu, select Manage Group (or Manage Organization if you’re an Organization admin).
3: Select Alerts Settings, then choose All Users.

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Set your preference for Email Summary Reports, hourly Email Alerts, and instant Text Alerts.

(Learn more about the different alert options.)

If you haven't set up text alerts before, you will see a link to add your phone number. To set up text alerts for all users, follow the link to enter and verify your phone number, then go back to the group’s Alert Settings page. Select the Text Alerts checkbox.

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Select Save once you’re finished.

Set different alerts for each user

1: Log in to your A2U account here.
2: From the navigation menu, select Manage Group (or Manage Organization if you’re an Organization admin).
3: Select Alerts Settings, then select Only New Users.

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Select your default preference for Email Summary Reports, hourly Email Alerts, and instant Text Alerts.

This will be the default level of alerts you receive for any users added to the group in the future.

If you want to receive text alerts but haven’t set them up before, you will see a link to add your phone number. Follow the link to enter and verify your phone number, then go back to the group’s Alert Settings page. Select the Text Alerts checkbox.

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Select Save.

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Select your name in the upper right and choose Alert Settings.

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Select your preferred alerts for each existing user’s devices.

(Learn more about the different alert options.)

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Select Save once you’re finished.

FAQs

Can I change the alerts other group members receive?

While logged into your admin profile, you can only determine the alerts that you receive. Currently, each group member (including other admins) is responsible for adjusting their own Alert Settings.

If you’re in a position where you can log in to other group members' profiles directly, that’s one option to change the alerts other users receive.

My alert settings are greyed out. How do I edit them?

If you’re unable to edit your personal Alert Settings, you’ll most likely see a message stating “You have automatic alert settings enabled.”

To receive the same alerts for all members, see here. If you’d like to receive different alerts per member, see here.

What do the different alert options mean?

Email summary reports:

A daily or weekly email report showing an overview of all device activity within that daily or weekly timeframe. These summary reports include a preview of any questionable and highly questionable activity records within that timeframe and also have a link to view a more detailed report online.

Email alerts:

Email alerts go out within 1 hour of any questionable or highly questionable activity, and contain a summary of all questionable and highly questionable activity records from the past hour.

Text alerts:

SMS text alerts go out within 5 minutes of any highly questionable activity. Text alerts are only sent for highly questionable activity records, and are limited to 3 alerts per hour. (Messaging and data rates may apply from your mobile service provider.)