Manage Alert Settings on an Organization or Mentor Plan
This guide is for administrators on Organization or Mentor plans.
If you’re not an administrator, or if you’re on a different plan type, see this article to manage your alert settings.
As an administrator on an Organization or Mentor plan, you control the reports and alerts you receive for your group members' activity.
In this article
Set the same alerts for all users
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- Log in to your Accountable2You account here.
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- From the navigation menu, select Manage Group (or Manage Organization if you’re an Organization admin).
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- Select Alerts Settings, then choose All Users.
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Set your preference for Email Summary Reports and hourly Email Alerts.
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- Select Save once you’re finished.
Set different alerts for each user
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- Log in to your Accountable2You account here.
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- From the navigation menu, select Manage Group (or Manage Organization if you’re an Organization admin).
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- Select Alerts Settings, then select Only New Users.
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Select your default preference for Email Summary Reports and hourly Email Alerts.
This will be the default level of alerts you receive for any users added to the group in the future. - 5
- Select Save.
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- Select your name in the upper right and choose Alert Settings.
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Select your preferred alerts for each existing user’s devices.
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- Select Save once you’re finished.
FAQs
Can I change the alerts other group members receive?
While logged into your admin profile, you can only determine the alerts that you receive. Currently, each group member (including other admins) is responsible for adjusting their own Alert Settings.
If you’re in a position where you can log in to other group members' profiles directly, that’s one option to change the alerts other users receive.
My alert settings are greyed out. How do I edit them?
If you’re unable to edit your personal Alert Settings, you’ll most likely see a message stating “You have automatic alert settings enabled.”
To receive the same alerts for all members, see here. If you’d like to receive different alerts per member, see here.
What do the different alert options mean?
Email Summary Report: Receive a daily or weekly email overview of device activity. Includes highlights for Questionable and Highly Questionable activity, plus a link to the full report.
Email Alerts: Receive an hourly email summary of Questionable and Highly Questionable activity from the last 60 minutes.
Instant Alerts: Receive a push notification whenever Highly Questionable activity appears. To receive Instant Alerts, install the Reports app for Android or iOS.
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