“Total records" for iOS device doesn’t match the Detailed Report

On iOS devices (iPhones and iPads), the Detailed Report will typically show fewer records than the “Total Records” shown on the Reports page (or in report emails). This is because only some of the activity Accountable2You captures is detailed. Due to limitations imposed by Apple, A2U can only monitor detailed activity within major web browsers like Safari and Chrome. Additionally, you may see detailed records from embedded (“in-app”) browsers, as well as YouTube viewing activity.

While A2U will still monitor the usage of most installed apps and add that activity to your App Usage Report, those activity records aren’t detailed, so they will not appear on your Detailed Report.

If the number of activity records in your Detailed Report is lower than the total shown at the top of the page (see screenshot below), it suggests the device owner used other apps in addition to browsers.