FAQ: Why are the "total records" for my iOS device higher than what is shown in the detailed report?

The Accountable2You monitoring app for iOS, while much more comprehensive in monitoring than most other accountability programs, still faces some limitations. One of these limitations is that we cannot monitor detailed activity within most apps.

However, using the VPN settings, Accountable2You can detect when apps on the device are used, and this is logged so that users and partners can see a general estimate of which apps are in use, when they're in use, and for how long. You can see this information on the App Usage report.

So you might see, for example, that you have 250 "total records" showing for your iPhone:

But if you click on the "Details" button in the report, you might see fewer than 250 activities showing in the report:

The reason you see fewer records here is that the detailed report only includes the captured activity that has readable data, such as websites visited and Hulu or YouTube videos watched. The remaining records correspond to activity within apps that cannot be monitored in detail, so they are filtered from the detailed report. Instead, those activity records help to populate the App Usage report.

If you click on an app from the App Usage report, you will see activity records that say "Apple Restriction - Activity can't be recorded". You can learn more about this message in this article.