Remove your Devices

Uninstall Accountable2You

Removing devices from your account is a quick and easy process. Simply uninstall the monitoring app, and the device will no longer show in your reports. ✅

Here are the uninstall guides for each device type:

Resolving duplicate or inactive devices

As you add and remove the Accountable2You monitoring app from your devices, you may end up with duplicate or unused devices in your account. Keeping the devices on your account tidy helps ensure your reports are as clear and effective as possible.

Option 1: Identify devices by install date (quickest)
Option 2: Identify devices by Device ID (most accurate)

Option 1: Identify devices by install date (quickest)

If the same device is listed multiple times, the fastest and easiest way to identify which one to keep is to look at the installation date. If you have duplicate devices with the same install date, skip down to option 2 below for a more detailed method.

Pro tip: As a general rule, the newest device on the account (with the most recent install date) is the active installation. That's the one to keep.

Compare the install dates for the duplicate devices in question. You'll want to remove the older ones and keep the newest one.

Select Options > Remove to remove the older, inactive devices.

Option 2: Identify devices by Device ID (most accurate)

If two devices show the same name and installation date, you can use these steps to determine which ones should stay on the account and which ones should be removed.

Step 1: Identify Active Devices

Each time you install the monitoring app on one of your devices, that installation gets a unique numerical code called a "Device ID". This acts like a serial number and helps differentiate between specific installations or devices, even if they have the same device name.

Start by creating a list of the Device IDs for your active devices, following this process:

1

On each of your devices, open the Accountable2You monitoring app, then access the diagnostic information. (Follow the initial steps of the instructions here for each supported platform to find the diagnostic information. In this case, you don’t need to send the information to Accountable2You Support.)

2

Write down the Device ID found in the diagnostics. (This may also be called "Computer Code" or "Computer ID", depending on the version of the monitoring app you have.)

3

Repeat this process on each of your devices.

Once you have a complete list of Device IDs from your active devices, you’re all set for Step 2 below!

Step 2: Remove Inactive Devices

1: Log in to your Accountable2You online account here and go to the Devices page.
2: Compare the Device IDs in the Device ID column to the Device IDs on your list and remove any devices that are not on your list. These are inactive devices.
3: Select Options, then choose Remove from the dropdown to remove these inactive devices.

Well done! You’ve removed the inactive devices from your account.

Where's my device?

Is one of your active Device IDs missing from the Devices page? We can help! Follow these steps to send a copy of the full diagnostic information from that device to support@accountable2you.com.