What devices and OS versions are supported?

Windows

Click here for Windows setup instructions.

We support the Windows versions below.

Windows 11 (Except S mode)
Windows 10 (Except RT & S mode)

Supported Windows Server platforms:

Windows Server 2022
Windows Server 2019
Windows Server 2016

Not supported:

32-bit operating systems are not supported.
Windows phones and prior editions of Windows operating systems are no longer officially supported, but the software may still work on these versions.*
ARM-based devices are also unsupported, although they may work with our app if the device is running Windows 11.*

*In any case, when attempting to install our software on older devices or devices with unsupported hardware, we recommend proceeding at your own discretion.

Mac

Click here for Mac setup instructions.

We support both Intel and Apple silicon-based Macs that still receive Apple's new security updates. Currently, macOS 12 (Monterey) is the oldest version officially maintained by Apple.

Although macOS 11 (Big Sur) is no longer supported by Apple, our app has been known to work normally on this version.

Apple iOS

Click here for iOS setup instructions.

Our iOS monitoring app is designed and optimized for iOS 15 and newer, so those versions will provide the best experience on the following devices:

iPhone
iPad
iPod Touch

If you have iOS devices running iOS 13.5 or 14, A2U may install and run successfully, but there is a possibility of unintended performance issues due to the older operating system.

With that in mind, we'd recommend updating to iOS 15 by following the steps from Apple's official support site.

Android

Click here for Android setup instructions.

We support Android smartphones that still receive security updates and are supported by Google Android.

Devices running Android 11* and greater**

*Devices running Android 5.0 and higher have been known to work without issue, yet please note that the introductory statement is still true. We can only support the Android platforms that still receive security updates and are supported by Google Android.

**Phone and tablet devices are supported. Android TV and other variations may not be compatible.

Not supported: Kyocera brand devices. (These devices operate differently than most Android devices from other manufacturers, which prevents A2U from monitoring activity successfully.)

Kindle Fire

Click here for Kindle Fire setup instructions.

Amazon Kindle devices run on an operating system called FireOS, which is Amazon’s customized edition of Android. However, current versions of FireOS are based on older (non-current) versions of Android.

Because of this, we can only officially support the devices listed below if they're running FireOS 8 (based on Android 11) or newer.

Kindle Fire
Kindle Fire HD
Fire Phone

Android-based platforms are generally more flexible than others, so you're welcome to try our app on older Kindle devices. Just keep in mind that our troubleshooting and support will be limited for outdated FireOS versions.

Chrome and Chrome OS

Click here for Chrome setup instructions.

We support Chromebooks running Google's ChromeOS that still receive security updates. (However, our extension will generally run on any Chrome browser as long as it's version 88 or later).

This browser extension is primarily designed for Chromebook and monitors all activity within Google Chrome. This extension is not necessary if you're using Mac, Windows, or Linux. We recommend using the versions specifically designed for those products.

Linux

Click here for Linux information and setup instructions.

We support almost all Linux distributions as long as they're able to download and run apps from the Snap Store. While it might not be ideal for absolutely everyone, deploying our app through Snapcraft allows us to support a large range of distributions with a single app version.

Our team strives to maintain compatibility with all major Linux versions and releases. Yet, due to the massive number of builds, variants, and user modifications within various Linux distributions, it simply isn't possible to guarantee universal compatibility with every Linux version, release, and modification.

While that disclaimer may sound ominous, thankfully, it's rarely a concern due to excellent cross-distribution compatibility. As our developers and customers discover reproducible anomalies with specific Linux distributions running Accountable2You, we document those findings and workarounds here.

Note: While we support the production (current) versions of all the previously listed operating systems, we don't support beta versions of any operating system, or outdated versions that can't receive the latest security updates.