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• "No Records Found" message in report emails

  When you see the "No Records Found" message in your email summary reports, it indicates the device in question has reported no activity within the timeframe of the report (either the past day or the

• How do I prevent Accountable2You notification emails from going to the spam or junk folder?

  Why aren't my email notifications arriving in my email inbox? Have you noticed that you're not receiving email notifications or alerts from Accountable2You? If so, you've come to the right place!

• Testing Accountable2You's Monitoring

  Accountable2You’s red alert test allows you to ensure the monitoring and alerts are working without accessing objectionable content! Once you've installed the Accountable2You monitoring app on a

• What devices and OS versions are supported?

  We support the production (current) versions of all the operating systems listed below. However, we don't support beta versions of any operating system or outdated versions that can't receive the

• Refund Policy

  First off, we’d love the opportunity to help you succeed with Accountable2You. Our Customer Support Team is eager to help with any technical issues, questions, or problems you’ve encountered along

• Can Accountable2You be used for Court-Ordered or Institutional Programs?

  Designed for Accountability, Not Surveillance We love accountability and healthy transparency when it’s pursued freely and within its intended purpose (as outlined below). We would never discourage

• Common Linux Issues

  Below, you’ll find a running list of known anomalies and issues encountered while using Accountable2You on Linux distributions. Although Linux represents a small share of our active devices, we do

• Does the VPN monitor my Hotspot traffic?

  No. Apple has designed their iOS platform so that even if a VPN is enabled and running on the device, all Hotspot traffic does not go through the VPN. Because of this, any devices that are connected

• Does Accountable2You Filter or Block Content?

  Does Accountable2You Filter or Block Content? While we don't provide filtering or blocking, it's not because we're "anti-filtering" or something along those lines. On the contrary, we know filtering

• Do I need the Chrome extension if I already have the Windows, Mac or Linux software?

  If you have a Windows, Mac or Linux computer and Accountable2You is already installed on the device, you do not need to install the Chrome extension to monitor the Chrome browser. The Accountable2You

• Will Accountable2You provide screenshot accountability?

  Our desire at Accountable2You is to provide an accountability solution that protects your privacy, respects the accountability partner, offers peace of mind, and helps establish a transparent

• Will Accountable2You record activity that occurred before installation of the product?

  No, the monitoring app records activity as they occur in real-time. Previous activities will not be recorded.

• Time Limit Alerts (Family Plans)

  Parents naturally want to receive alerts for any and every type of objectionable content viewed on their children’s devices. But sometimes the problem isn't what is being viewed on your child’s new

• Can I Exclude Apps From Being Monitored?

  Yes! Accountable2You's monitoring app for Android, Linux, Mac, and Windows operating systems features an application exclusion list that enables you to specify programs or applications that you do

• Choose the Right Plan

  Accountable2You’s plans are designed thoughtfully with a different person or group in mind. You can review the current prices and features of these plans on our Pricing page, but this guide will help

• Activity records are taking a long time to update

  In most cases, you can expect activity records to appear on your Detailed Report within several minutes of the activity occurring on your device. However, there are circumstances where it may take

• Does Accountable2You monitor "Private" or "Incognito" browsing?

  In short, yes! If our monitoring app is reporting normal activity (e.g., non-private/incognito) within that browser, we can also capture that browser's "Incognito" mode activity. ✅ The activity

• Tips for Interpreting Activity Records

  This article focuses on understanding questionable activity in alerts, but these tips can also be helpful for interpreting any type of activity records! ✅ Accountable2You is designed to create alerts

• Install Accountable2You for Linux

  We currently offer our app as a Snap package, which allows us to maintain a single build that works across multiple Linux distributions. While Accountable2You can be installed on any distribution

• Adjust the Monitoring Sensitivity for Your Devices

  While we recommend the default level of monitoring for most devices, you can adjust the sensitivity of the monitoring system as needed (this setting is adjusted individually for each device). This

• Install Accountable2You School Edition for Chromebook

  Important: Before you begin The steps in this guide are for organizations/school IT administrators hoping to deploy Accountable2You to all of their managed Chromebook devices. If you are not your

• Create Custom Trigger Words

  Although Accountable2You has an extensive list of default alerts, you can use the Custom Trigger Words feature to tailor alerts to your specific needs. In this article: Accessing the Custom Trigger

• Android Battery Saver Feature

  Accountable2You's monitoring app does not use a significant amount of resources, so most users experience little or no noticeable change in battery life on their devices. However, because of the

• Uninstall Accountable2You for Linux

  We’re happy to help with any technical issues, questions, or problems you’ve encountered with Accountable2You. So if you need anything at all, please do let us know! Uninstalling the app does not

• Uninstall Accountable2You for Apple Mac

  We’re happy to help with any technical issues, questions, or problems you’ve encountered with your Accountable2You installation on your device. If you need anything at all, please do let us know!

• “Total records" for iOS device doesn’t match the Detailed Report

  On iOS devices (iPhones and iPads), the Detailed Report will typically show fewer records than the “Total Records” shown on the Reports page (or in report emails). This is because only some of the

• Understand Accountable2You Alerts

  As Accountable2You monitors your device activity, it adds text descriptions of that activity to your reports. In the process, the software also scans each activity record for potentially questionable

• Uninstall Accountable2You for Amazon Kindle Fire

  We’re happy to help with any technical issues, questions, or problems you’ve encountered with Accountable2You. If you need anything at all, please do let us know! Uninstalling the app does not cancel

• Uninstall Accountable2You for Android

  We’re happy to help with any technical issues, questions, or problems you’ve encountered with your Accountable2You installation on your device. If you need anything at all, please do let us know!

• Android WiFi-only mode

  The Accountable2You monitoring app doesn't use a significant amount of resources or cellular data, and as a result, most users experience little or no noticeable change in their cellular data usage.

• Does Accountable2You monitor social media?

  Accountable2You monitors limited details from social media apps and websites. The "endless scroll" style that social media sites use makes it difficult for any accountability software to accurately

• Uninstall Accountable2You for Chrome OS / Chromebook

  We’re happy to help with any technical issues, questions, or problems you’ve encountered with Accountable2You. If you need anything at all, please do let us know! Uninstalling the extension does not

• Uninstall Accountable2You for Apple iOS

  We’re happy to help with any technical issues, questions, or problems you’ve encountered with the monitoring app on your device. So if you need anything at all, please do let us know! Uninstalling

• Uninstall Accountable2You for Windows

  We’re happy to help with any technical issues, questions, or problems you’ve encountered with your Accountable2You installation on your device. If you need anything at all, please do let us know!

• Cancel Your Subscription or Delete Your Account

  First off, we’d love the opportunity to help you succeed with Accountable2You! Our Customer Support team is here to assist you with any technical questions or issues you encounter. Simply email us at

• Exclude Windows Applications from Monitoring

  We understand that there are some areas where privacy may be needed, even in the midst of transparency! Because of this, we've equipped our Windows software with an Application Exclusion feature.

• Exclude Mac Applications from Monitoring

  We understand that there are some areas where privacy may be needed, even in the midst of transparency! Because of this, we've equipped our Mac software with an Application Exclusion feature. (Note

• What data does your app collect?

  What information does Accountable2You retain? To put it quite simply, except for typical internet addressing info (necessary to route data and traffic properly), all of the data the Accountable2You

• Create a Subgroup

  This guide is for admins on Organization or Mentor plans. (The subgroup feature isn’t necessary on Advocate plans.) With subgroups, you can divide your plan’s members into organized groups. If you

• Install Accountable2You for Kindle Fire

  You can now install Accountable2You monitoring app directly from the Amazon Appstore on supported versions of Kindle Fire tablets! Follow the steps below to get started. 1 Download Accountable2You

• Change the Billing Manager on a Group Plan

  This guide is for admins on group plans. While a group plan can have multiple account administrators, only one account admin can be the billing manager. This article explains how the billing manager

• Download Reports with Scheduled Exports

  Accountable2You only retains activity records for 15 days on the online reports and our servers. If you'd like to keep a copy of activity data longer, you can accomplish that with our Scheduled

• Add and Edit Family Members

  The Accountable2You Family plan allows you to add each member of your family as a unique user on your account. This lets you take advantage of features that are specific to each user like Custom

• View the App Usage Report

  Next to each device on the Reports Dashboard, you can select App Usage to see details about what apps have been used on the device as well as an estimate of how long they’ve each been used. See a

• Install Accountable2You for iOS

  1 Download the Accountable2You monitoring app Open the App Store on your device. Search for "Accountable2You". Tap the Get button beside the result for "Accountable2You Monitoring." If prompted, sign

• Set Up Accountability Partners

  Having a good accountability partner is the foundation of success when it comes to using Accountable2You's monitoring on your devices. To learn more about how to choose an accountability partner, or

• Install Accountable2You for Microsoft Windows

  💡Supported versions: We support devices running Windows 10 and newer. Check out this article for a full list of supported devices. Step 1: Download and launch the installation file Click this link

• Why do I see some sites on my report that I didn’t visit?

  On iOS, the Accountable2You monitoring app watches the connection between your device and the internet. At times, this can result in our iOS app seeing background internet traffic that the user

• Remove your Devices

  Removing devices from your account is a quick and easy process. Simply uninstall the monitoring app, and the device will no longer show in your reports. ✅ Uninstall Accountable2You Here are the

• Manage Alert Settings on an Organization or Mentor Plan

  This guide is for administrators on Organization or Mentor plans. If you’re not an administrator, or if you’re on a different plan type, see this article to manage your alert settings. As an